Hiring Follow up Agent LINKdotNET خدمة عملاء ومتابعة
Employer LINKdotNET
Job Title Follow up Agent
Languages Fluent spoken & written English & Arabic
Country Egypt
Job Category Customer Service, Sales
Job Type Full Time
Description
· Answer calls from customers in process of installation inquiring about their DSL line status.
· Placing calls to customers to provide them with updates of their line status.
· Open CRM ticket to document the incoming call.
· Communicate with other departments involved in the DSL cycle for updates.
· Monitor Score
· CRM
· Following up with customer until problem is solved.
Qualifications
· Bachelor degree
· Minimum 1 year experience in a similar position
· Fluent in spoken and written English and Arabic.
· Crisis management
· Time management
· Effective Negotiation Skills
· Customer Focus
· Stress Management skills
Gender Male
Experience 1 - 2 Years.
Comments
Applicants must be resident in Cairo.
Job Contact Info
Mrs. Amina El Hamawi
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