Hiring Call Center Agent – AMIDEAST كول سنترEmployer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Call Center Agent
Languages Arabic-English
Country Egypt
Job Category Call Center
Job Type Full Time
Description
· Implement departmental procedures and systems.
· Provide high quality and consistent information on all AMIDEAST products and services to phone customers within a specified average time for the call.
· Research required information using available resources.
· Cross sell AMIDEAST products and services.
· Professionally handle and resolve customer complaints.
· Follow up with clients with unsolved issues.
· Route calls to appropriate staff.
· Collect client information for accurate completion of call logs and reports.
· Obtain possible corporate leads and communicate with them through appropriate channels.
· Recognize, document and alert the Customer Service Director of trends in client calls.
· Follow the telephone skills and etiquette techniques as described during training.
· Be a supportive team member within the Customer Service Department and with other departments; and
· Perform other tasks as assigned by the Call Center Supervisor and/or the
Qualifications
Required:
A university degree;
Excellent spoken and written English language proficiency and
Proficiency in the Microsoft Windows environment, specifically Microsoft outlook, Word, Excel, Access, and Power Point. Preferred:
Customer Service experience
Gender Any
Experience 1 - 2 Years.
Other Skills
· Strong communication and organizational skills, including attention to detail;
· Strong people skills;
· Ability to work under pressure;
· Ability to work flexible hours;
· Strong ability to work independently within a team environment.
Job Contact Info
Ms.Heba Ahmed,HR Manager
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